Conditions
Terms and Conditions – YOU
General terms and conditions and right of withdrawal for Switzerland and the EU.
Applicability and scope
The following general terms and conditions (hereinafter referred to as “Terms and Conditions”) apply to all business relationships between YOU (hereinafter referred to as “us” or “we”) and the customers (hereinafter referred to as “customer”, “buyer” or “you”) for products (hereinafter “Products” or “Goods”) that are purchased via our website www.you-goods-essentials.com (hereinafter referred to as “Online Shop” or “Website”).
The online shop is operated by:
www.you-goods-essentials.com // www.you-products.ch // www.you-products.com
you.goods.essentials@gmail.com
Individual agreements concluded with the customer take precedence over these General Terms and Conditions. Any conflicting conditions of the customer will not be recognized.
YOU reserves the right to change these terms and conditions at any time. All changes will become effective upon publication of the new Terms and Conditions on the website. When purchasing a product, the relevant time for the applicability of the valid terms and conditions is the date on which the binding order is submitted to us.
Please read these Terms and Conditions carefully before placing a binding order. By bindingly ordering our products, you agree to the following terms and conditions and our privacy policy and that you are authorized to enter into legally binding contracts and are at least 18 years old.
Conclusion of a purchase contract
The presentation of the products in the online shop does not constitute a legally binding offer, but rather merely a non-binding online catalog or a non-binding invitation to customers to order the product in the online shop. YOU expressly reserves the right to change the products themselves as well as the content, such as images, range, prices and descriptions of our products, at any time and without prior notice. Illustrations, images, brochures, advertising and other information relating to our products are for informational purposes only and are not binding on YOU .
The customer can place a binding order for the products they have selected via our online shop. The customer can place the products they select in the “shopping cart”. This is not yet considered a binding order. An order is only considered binding when the customer clicks on the “Buy now” button on the order page at the end of the ordering process. Before sending the order, the customer can change and view the information at any time, identify any input errors and, if necessary, correct them before the final binding order is submitted.
An order confirmation will be sent to the customer immediately and automatically by email. This confirmation email contains the details of your order and our terms and conditions that you accepted during the ordering process. The confirmation email serves only to inform you that we have received your order. The automatic order confirmation does not yet result in a purchase contract. By submitting the order, you confirm that you have read the terms and conditions and agree to them unconditionally. We recommend that you print out the terms and conditions for the purpose of online ordering and your documentation or save them on your computer.
After you have submitted a binding order, YOU are free to either accept the order or reject it at its sole discretion by sending you a corresponding notification by email and without incurring any liability to you or any third party. We will refund any payment you have already made if you cancel the order. Reasons for rejecting an order may include, for example, if a product is no longer available, if we cannot obtain authorization for the customer's payment or if there is reason to believe that the customer is in breach of these Terms and Conditions, individual contracts, fraudulent or other criminal offenses activities or for another important reason.
When the order is accepted, a binding purchase contract is created with the customer. This acceptance occurs by shipping the ordered products.
Any commercial distribution or resale of our products is strictly prohibited.
Availability and reservation of performance for products that cannot be delivered. All information regarding the availability, shipping and delivery of a product is preliminary and approximate. They do not represent binding or guaranteed shipping or delivery dates. Liability for unavailable products or for delays in shipping or delivery is expressly excluded.
Our products are available while our stocks last. If, when processing your order, YOU discovers that the products you have ordered are not available, we will inform you immediately. In this case, a contract for the non-deliverable products is not concluded because the ordered products cannot be delivered.
We further reserve the right to limit the number of items that can be purchased by a customer. In this case, we will inform the customer accordingly by email.
Prices and shipping costs
Our products and prices are those stated on the website. All prices are stated in CHF (francs) or EUR (euros) and are exclusive of value added tax (VAT): Our company is not subject to VAT. The total price of your order, including all additional costs and shipping costs, will be displayed at the end of the ordering process. Additional customs fees may apply when shipping to countries outside of Switzerland, Austria or Germany. These are not included in the price and must be paid by the customer.
By placing a binding order, you declare that you agree to the total price for the ordered products. After the binding order, the price can no longer be adjusted.
YOU reserves the right to change prices at any time. The products will be charged based on the prices offered at the time of placing the binding order.
Payment terms/credit check
Orders are generally due for payment immediately.
The customer has the option of paying using the payment methods displayed on the website or in the ordering process. These may change from time to time. We also reserve the right not to offer certain payment methods in specific individual cases and to refer to other payment methods we use (for example, to hedge our credit risk, only those that correspond to the respective creditworthiness). YOU is expressly authorized by the customer to carry out credit checks at its own discretion and, if necessary, to pass on the customer's data to third parties for this purpose.
By choosing the payment method, the customer authorizes the payment either by entering credit card details or access data from a payment service provider. The customer authorizes YOU to accept or collect payments in the appropriate manner. If chargebacks occur, YOU is entitled to reimbursement of the associated costs and bank processing fees. Furthermore, YOU is not liable for any fees or other amounts that the card issuer or your bank may charge you as a result of processing your payment in accordance with your order.
If you pay with a credit card or alternative payment method, we reserve the right to check the validity of the card, control the collection availability parameters and address details and request authorization from the card issuer or payment provider. You also confirm that the credit card is valid and the payment details entered are correct. If payment is refused, YOU reserves the right to cancel the order and stop shipping the products. In this case we will contact you immediately.
delivery terms
Delivery is generally carried out via the Swiss Post AG delivery service. For deliveries to Switzerland, YOU will cover the shipping costs. The following delivery services are used for deliveries to the EU: [Swiss Post AG or couriers such as DHL, TNT, etc.]
The products you order from our online store that are in stock will be delivered to you within 7-21 business days of receipt of full payment, depending on the destination.
If the products are marked as out of stock when ordering, YOU will endeavor to deliver the products as quickly as possible. YOU makes every effort to adhere to the stated delivery times. However, YOU is not responsible for delivery delays, regardless of their causes. We will inform you immediately about any delivery delays that occur.
If the impediment to service lasts more than 6 weeks after the original delivery date, the customer is entitled to cancel his order. Further claims, particularly claims for damages, are excluded.
Due to the possible Corona situation and the currently high capacity utilization of the transport companies, there may be delivery delays [of 1-3 working weeks], for which we ask for your understanding. We will endeavor to deliver the products as quickly as possible.
Retention of title
YOU remain the owner of the delivered products until they have been paid for in full.
Right of withdrawal and return
requirements
For all purchases of our products via our online shop (with the exception of certain products; see the cancellation restrictions below) , YOU grants the customer a voluntary right of cancellation within 14 days of receipt of the products with a reason.
The prerequisite for exercising the right of withdrawal is that you return the goods to us unused , complete, intact and in the original packaging . To start a return, you can contact us at you.goods.essentials@gmail.com (including photos). If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
Follow
If the goods are returned properly, we will refund the total price paid by the customer no later than 14 days from the day on which we received the goods. The repayment depends on the payment method originally used and is always made to the associated account that was used for the payment, unless something else was expressly agreed with you. Please ensure you have access to the bank account provided as YOU assumes no liability in this regard. The refund will be made within 30 days of YOU receiving the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
Restrictions on Cancellation
The right of withdrawal does not apply to contracts for the delivery of products that have been individually manufactured according to your own specifications or that are clearly tailored to your needs (so-called customer-specific, individualized products), or if the delivery concerns products that are necessary for health or hygiene reasons are not suitable for return and whose packaging was opened after delivery.
Notification of defects/warranty
YOU guarantees that the goods correspond to the guaranteed properties and have no defects that affect their value or suitability for the intended use.
After receiving the products, the customer must immediately check them for accuracy, completeness and any damage. Errors or damage must be reported to YOU within 2 working days. Defects that could not be discovered during a proper inspection and only appear later must be reported in writing immediately after their discovery. If you do not check the defect or report it immediately, the goods are deemed to have been approved and you are no longer entitled to assert claims against us.
To report a complaint or have service questions, please contact us at the following address with the order number, a description of the error and other helpful information:
you.goods.essentials@gmail.com
Complaints and Complaints
We attach great importance to customer satisfaction. You can reach us at any time using the contact information provided above. We aim to consider your inquiries and complaints as quickly as possible and will contact you upon receipt of the documentation or your submission or complaint. If you have any complaints or complaints, please help us by informing us of the exact problem or error signs and, if necessary, provide a copy of the order documents or at least provide the order number, customer number, etc. We aim to respond to you within 5 business days.
Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind , neither express nor implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
In no event shall YOU , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind , including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs or similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising out of your use of the Service or any products obtained through the Service, or for any other claim relating in any way to your use of the Service or any product, including, but not limited to, errors or omissions in any content or any loss or damage of any kind, arising from the use of the Service or any content (or product) posted, transmitted or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Event beyond our control
If an event occurs that is beyond our influence and control (so-called force majeure), we assume no liability or responsibility for non-fulfillment or late performance of any obligations arising from these General Terms and Conditions and the contractual relationship based on them. An event beyond our control occurs, for example, in the following cases:
In the event of strikes, lockdowns or other industrial acts by third parties, invasions, terrorist attacks, war, fire, explosions, storms, floods, earthquakes, epidemics, pandemics, other natural disasters, or the failure of public or private communications networks or the inability to use rail, Shipping, air, motor routes or other means of public or private transport.
If an event outside our control occurs that affects the fulfillment of our obligations under the contract, we will inform you as soon as possible.
data protection
YOU only collects and processes personal data within the framework of the legal provisions, in particular in compliance with the applicable data protection laws.
Your submission of personal information through the store is governed by our Privacy Policy. The information is passed on to our production company and supplier in China and Germany to handle the shipping of the products.
copyright
The information and content published on the website is protected by copyright and is the property of YOU or the respective rights holder. Reproduction, processing, distribution or any other form of exploitation requires the prior written consent of the respective rights holder. YOU and the corresponding rights holder expressly reserve all rights in this regard.
Applicable Law and Jurisdiction
Substantive Swiss law applies exclusively to these General Terms and Conditions, the contractual relationships based on them and any disputes, excluding the conflict of law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).
The place of jurisdiction for natural persons is YOU 's registered office or the customer's place of residence.
These provisions only apply if there are no mandatory provisions of the law of the country in which the consumer has his or her habitual residence, which take precedence over these General Terms and Conditions.